Assessment, evaluation & planning
With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? And how do we evaluate our services so that we plan for changing needs? Explore various resources for needs assessment, planning, and evaluation to inform decisions about facilities and services to serve community needs.
Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.
Photo: Kennisland, CC BY-SA 2.0
Most Recently Added
Data storytelling 101
Publish Date: Webinar / 18 June 2024
This webinar provides an orientation to data storytelling that centers cultural humility while leveraging storytelling dynamics.
Cardholder signup policies: Access in practice
Publish Date: Webinar / 22 May 2024
Learn key findings and takeaways from national research on cardholder signup policies from public libraries across the country.
Co-creating library services through human-centered design
Publish Date: News / 10 April 2024
Much of the work of co-creation happens before you start to plan a concrete service or program. It’s worth spending the time up front to establish authentic, asset-based relationships and craft a scope that aligns with both community aspirations and ...
Co-Creating Library Services for Transformative Impact
Publish Date: Webinar / 27 February 2024
Learn about the fundamentals of co-design and explore how to apply them in your library for wildly creative and deeply impactful programs and services.
Align library services with community aspirations
Publish Date: News / 27 February 2024
The most successful library services are often those that help the community meet its aspirations while also honoring the unique purpose of the library. But balancing the community’s goals and the library’s scope is not always an easy task.
Webinar series: 12 months to better library data
Publish Date: News / 14 February 2024
The Research Institute for Public Libraries (RIPL) is a national initiative to provide training about data and evaluation to public library workers. While RIPL typically provides in-person trainings, this March it launched a free, monthly, yearlong w...
Easy as ABCD: Using asset-based community development as a lens for authentic relationship-building
Publish Date: News / 7 February 2024
Building relationships with systematically excluded communities is one of the most important things your library can do to support relevant, meaningful services. Co-creation can help librarians embody our EDISJ (equity, diversity, inclusion, and soci...
Building Authentic Relationships with Underserved Communities
Publish Date: Webinar / 30 January 2024
Learn how to develop a plan for identifying, reaching, and building relationships with underserved communities.
Cardholder Signup: Collecting and Analyzing How Patrons Get Library Cards
Publish Date: News / 27 November 2023
In May 2023, with funding from the Mellon Foundation, Brooklyn Public Library (BPL) launched an 18-month research project to collect and study cardholder signup policies from public libraries across the nation. The project aims to identify the range ...
Redefining the Library Experience
Publish Date: News / 19 September 2023
Libraries are no stranger to change. As community expectations shift, so do our libraries. This adaptability was on full display during the height of the COVID-19 pandemic. But as that pressure has subsided, we’re seeing widespread reflection around ...