Reference
Reference services continue to evolve with changing patron needs and with varied information resources and formats. Libraries continue to provide unparalleled reference using traditional and emerging tools, formats and resources. Explore topics such as answering health and legal questions, reaching out beyond the reference desk, and innovations in digital or virtual reference.
Self-paced courses and webinar recordings on this topic are freely available in the WebJunction Course Catalog.
Photo: Austin Kleon, CC BY-NC-ND 2.0
Most Recently Added
How do we rebuild trust in authoritative information sources?
Publish Date: Webinar / 12 November 2024
Explore the decline of trust in societal institutions and strategies for rebuilding it amid rising misinformation.
Why do we fall for misinformation?
Publish Date: Webinar / 10 July 2024
Explore opportunities to increase capacity for public library staff and community members to address and navigate problematic information.
Empowering Informed Communities
Publish Date: News / 18 June 2024
Public libraries are uniquely positioned to support communities facing current information-related challenges. To do this, library workers need research-based resources and tools on information literacy and misinformation.
Researchers .....
Supporting domestic and sexual violence survivors at your library
Publish Date: Webinar / 6 June 2024
Learn to recognize signs of domestic/sexual violence and the ways your library can support survivors through referrals and resources.
Libraries Helping Refugees and New Immigrants Learn the US Financial System
Publish Date: Webinar / 22 August 2023
In this session, learn about free and trustworthy financial literacy resources developed specifically for new immigrants and refugees.
AI and libraries: Enhancing services and engaging communities
Publish Date: Webinar / 9 August 2023
Learn about AI fundamentals, its relevance to libraries of all sizes and types, and how it can enhance services and engage communities.
Promoting Voter and Civic Engagement at Your Library
Publish Date: Webinar / 6 June 2023
View this webinar to learn about the types of resources and services your library can provide to support voter registration and civic engagement.
Media and information literacy: Resources that address misinformation
Publish Date: News / 6 June 2023
At a time when the concept of truth is frequently being challenged, media and information literacy enables people to question critically what they have read, heard, and learned.
Media and information literacy includes having the knowl.....
Practical Strategies for Engaging Veteran and Military-Affiliated Patrons at Your Library
Publish Date: Webinar / 11 January 2023
This webinar introduces practical and engaging library programming ideas for serving veteran and military communities.
Learning Groups for Navigating Civil Legal Issues of Natural Disasters Courses
Publish Date: News / 10 January 2023
The three-course series Navigating Civil Legal Issues of Natural Disasters is well-suited to be the core learning content for a group learning experience with peers. Since civil law is complex and local, these courses are particularly appropriate for...
