The success of a training class relies in large part on the instructor's ability to present information effectively to his or her audience. As a trainer, communication involves more than simply presenting information or giving a speech. Effective trainers possess communication skills that include their use of body language, eye contact, proxemics, and voice quality. This section provides an overview of these presentation skills and encourages your reflection on your own communication strengths and areas of improvement. It is important to remember that when it comes to improving communication skills, instructors can only point the way. Continued practice is essential both to improve skills and to break established communication habits.

Barriers to Effective Communication

Various attitudes and beliefs can interfere with effective communication in the classroom. As a presenter of information, it is important to consider what barriers you may carry into the classroom in order to overcome your fears. Following is a list of the most common:

• "I'm so nervous, I can't even talk!" The main enemy of a presenter is tension, which ruins the voice, posture, and oftentimes your spontaneity. The voice becomes higher as the throat tenses. Shoulders tighten up and the legs start to shake causing unsteadiness. As a presenter, try not to fight nerves, but welcome them instead! Actors recognize the value of nerves . . . they can add to the value of a performance as adrenaline starts to kick in. Another strategy for overcoming nerves involves performing relaxation exercises or taking deep breaths before you present as a way to reduce tension.

• "I'm not good at public speaking" When asked to prioritize common fears, the fear of public speaking is often listed before the fear of death, loneliness, and flying. Usually fears about speaking are related to past experiences, unrealistic expectations, and your own self-concept. Fear inhibits communication.

• "I must be perfect" Perfectionism severely inhibits communication. Your goal is to develop a good presentation, not a perfect presentation. It is unrealistic to know or remember everything about a topic. Instead, concentrate on developing techniques for remembering main topics, managing memory lapses, and recovering from verbal blunders.

• "I instruct, you listen" Communication is a two-way street. You are dealing with thinking individuals, not sponges. Student response is necessary to determine if the transmission of ideas has occurred. Presenters also draw energy and ideas from learner interaction.

• "That's just the way I am" True communication involves constant adaptation of presentation style, material, and questioning techniques. Because the mix of students in a class constantly changes, trying to use a set presentation style is not acceptable. Flexibility, reality checking, and the desire to change are necessary to improve your communication style.

• Other barriers?

Do you use any of these barriers in your communication?

What are some strategies to help you overcome your communication barriers?

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Using Your Body Effectively

Effective communication involves more than talking to your audience. Your body language plays an important role in communication. Research shows that what you say accounts for only 7% of the effectiveness of a presentation, while 93% is based on nonverbal communication. Body language, proximity, and eye contact are three main areas of focus in nonverbal communication. Remember it's not what you say, but how you say it that often matters the most in communication.

Some areas to consider while presenting include:

• Facial Expressions: Smiling is a powerful cue that transmits friendliness, warmth, and approachability. Smiling is often contagious and others will react favorably. They will be more comfortable around you and more open to the information you are offering.

• Posture: You communicate numerous messages by the way you hold yourself while presenting. A person who is slouching or leaning with arms across their chest may be perceived as being uninterested or unapproachable. Standing erect, facing the audience with an open stance, and leaning forward communicates that you are receptive and friendly. Speaking with your back turned or looking at the floor or ceiling should be avoided as it communicates disinterest.

• Gestures: A lively speaking style captures attention, makes the material more interesting, and facilitates understanding. Use natural movements to emphasize topics and free, easy arm and hand movements to add personality to your presentation. If you fail to gesture while speaking, you may be perceived as boring and stiff. Gesturing too often can also be distracting for some learners.

• Movement: Moving naturally around the classroom increases interaction, adds interest, and draws attention to the presentation. Staying frozen in the front of the room can be distracting and boring for people to watch. Shuffling feet and pacing can convey nervousness and lack of confidence.

• Proximity: Cultural norms dictate a comfortable distance for interaction with others. When interacting with adults in the classroom, a presenter needs to be aware of people's defined levels of personal space. Signals of discomfort caused by invading other's space may include rocking, leg swinging, tapping, and gaze aversion. Do not invade a student's intimate space. Most adults will feel uncomfortable, even if rapport has been established.

Building Rapport with Eye Contact

Steady eye contact helps to regulate the flow of communication, encourages participation, and can be used to develop rapport with the audience. When students feel that you see them as individuals, they are more likely to trust you as a trainer and be more open to the learning experience.

Some tips for using eye contact to build rapport include:

• Length of Eye Contact: Try to maintain eye contact with one person at a time for at least 3 - 5 seconds or until you complete a thought. This helps to establish a connection with people and helps you to avoid darting eyes, which can be distracting and communicate nervousness.

• Movement of Eyes: Direct eye contact towards different parts of the audience throughout the course of your presentation. Staring too long in one direction may cause you to miss important information and can make certain audience members feel less important.

• Search for Friendly Eyes: If you are nervous, look for a friendly student and establish eye contact with that person. Gradually, work to establish eye contact with everyone.

Some habits to avoid include:

• Talking to the Ceiling: Don't lecture to a spot over the tops of the student's heads. They may think you don't care or they may feel that you are “above them.” Adults learn better with colleagues.

• Talking to the Board: Don't lecture to your desk, to the whiteboard, or to your visuals. Students may not be able to hear you and may become disinterested.

• Clutching Your Notes: Be familiar with your material. Being tied to your notes or a manual keeps you from establishing eye contact and may cause students to question your knowledge, preparedness, and confidence.

What habits would you like to break while presenting?

Enhancing Voice Quality

Voice is another area of communication that can affect the quality of learning in a classroom. An interesting and audible voice will engage students, while a soft or monotone voice can cause boredom or disinterest among participants. While it may be difficult to listen to and change our own voice, with awareness and practice, it is possible to use one's voice effectively. The first step to refining your voice is to understand the components of voice and identify common voice problems. Once identified, most voice problems can be improved by being aware of the problem, altering some habits, and practicing new behaviors on a regular basis.