Ideally every library would have staff who could speak the languages represented in their community. The reality is that library staff are often called upon to serve patrons who speak another language. Here are resources that can help.

Four presenters, Janie Hermann, Angie Manfredi, Toby Greenwalt and Michael Sauers, present a deck of 12 slides in 5 minutes. The twist? They've never seen the slides before!

From policy to principles, and from chicken soup and comic relief: how WebJunction members handle difficult patron situations.

Metropolitan Library System in Illinois in partnership with four member libraries, wrote an LSTA grant to bring in a nationally recognized retail space consulting firm to help understand the changing needs of library patrons.

David Lee King, Digital Branch & Services manager at Topeka & Shawnee County Public Library, presents five ways to respond in the rare case of rude or inappropriate comments from patrons on your library's website.