With patron and community needs always evolving and expanding, how do we know we're providing the right services? When funders ask questions we can't answer, how do we gather evidence of the library's importance? Explore various tools, surveys, or focus group methods being used by libraries to do needs assessments which inform decisions about facilities and services to serve community needs.
Most Recently Added
Webinar / Last Modified: 19 August 2014
Archive and related resources from September 26, 2011 webinar with Tracey Jones-Grant, Kenneth Williment, and Randy Gatley on the Working Together Project and ongoing Community-Led library efforts.
Document / Last Modified: 19 August 2014
Links to resources and articles related to the efforts and outcomes of a four-year Canadian libraries project involving communities in the development and delivery of library services.
Webinar / Last Modified: 29 July 2014
A webinar about the Impact Survey, an online tool that allows libraries to find out how their community benefits from free access to computers and the internet.
News / Last Modified: 28 July 2014
On 30th June, the Pew Research Center published the results of their typology on Americans’ response to public libraries. With a nod to the ALA’s Annual Conference in La...
Webinar / Last Modified: 17 July 2014
Archive and associated resources for the November 1, 2011, webinar with Judy Hoffman, John Bertot and Peggy Rudd.