Assisting Patrons When You Don't Speak the Same Language - Spanish Speakers
Bienvenidos a la Biblioteca!: A Spanish Pointing Guide
A 60 page, English-Spanish Pointing Guide for Public Service Staff and their Customers presents many typical front-line situations in an easy-to-use tabular format: both English-speaking staff and customers who speak Spanish can conduct an unspoken dialog by pointing to the questions and responses that appear side-by-side in English and Spanish.
Infopeople's Survival Spanish for Library Staff
The workbook and mp3 audio tracks from Infopeople's Survival Spanish for Library Staff Course (Total Time 54:51). Learn the Spanish pronunciation of commonly used library terms, including common patron questions with answers in Spanish.
English-Spanish/Ingles-Espanol Library Conversations
Compiled and edited by Dianne Zarder, North Bend Public Library, North Bend, Oregon
This work is licensed under a  Creative Commons Attribution 3.0 United States License