Coordinator Of Library Automation

City Of Danbury

General Statement
Supervises, plans, recommends, analyzes and coordinates the automation, communication and on-line systems within the Library. 

Duties and Responsibilities

• Supervises the daily operation of the Library's automated systems and workstations, remaining on call at all times.
• Responsible for design, implementation, integration and daily operations of the Library's automation and communication systems, including the Innovative Interfaces system, LANs, Web server, Internet access, telecommunications and related evolving systems.
• Develops and recommends policy and procedures for use of computers and computer systems.
• Oversees training and instruction of staff on computer services and evaluates performance.
• Keeps current of all new technological procedures, processes and equipment.
• Compiles and interprets statistics and prepares reports.
• Designs, plans, implements and evaluates the present and future automation needs of the Library, making recommendations for implementation to the Administration.
• Coordinates library-wide training on use of automated systems, creating in-house documentation as needed.
• Monitors all system functions and is responsible for proper operation.
• Communicates regularly with vendors.
• Attends professional meetings.
• Performs other reasonable duties as required.

Minimum Qualifications & Requirements

Knowledge/Skills/Ability

• Strong verbal and written communication skills
• Ability to work with the technical jargon and translate that to the library workplace
• Good teaching skills
• Strong visionary skills to seek innovative uses of technology to further library service goals
• Ability to handle multiple priorities
• Demonstrated strong abilities with Microsoft software, Windows and NT server software

Experience
Three (3) years proven experience working with automated systems preferably in a public library setting. 

Training and Education
An MLS from an ALA accredited school and three (3) years experience with technology OR a Bachelor's Degree in a field consistent with the responsibility of the position and three (3) years of experience preferably in a public library setting.

Supervision Received
Works under the general supervision of the Director.

Library Computer Technician

City Of Danbury

General Statement
This person is responsible for providing the technical support needed to operate the automation, communication and on-line systems within the Library.

Duties and Responsibilities

• Operates the Library's automation and communication systems including the Innovative Interfaces system, LANs, Web server, Internet access and telecommunication systems.
• Performs necessary repairs and maintains a log of computer-related problems.
• Assists with the design and implementation of future automation needs of the Library.
• Installs and configures computer hardware and software.
• Responsible for maintaining inventory of hardware and software.
• Generates monthly statistical reports.
• Instructs staff on computer services and systems operations.
• May be on call for assistance as long as Library is open to the public.
• Attends meetings and training courses as needed to remain current with the changing technology.
• Performs other reasonable duties as required.

Minimum Qualifications & Requirements

Knowledge/Skills/Ability

• Strong knowledge of personal computers including IBM and Mac
• Strong knowledge of LANs, CD-ROM's and web servers particularly in the Windows NT environment
• Ability to troubleshoot hardware and software problems
• Ability to set up all aspects of a computer
• Ability to install software
• Knowledge of the internet, Microsoft Office, Windows 95 and NT server software
• Good communication skills
• Ability to work independently

Experience
Three (3) years proven experience with computers.

Training and Education
A two (2) year degree.

Supervision Received
Works under the general supervision of the Coordinator of Library Automation.

Library Computer Technician

Russell Library

Position Definition
Assists in maintenance and use of both public and staff computer equipment of various types, assists patrons and staff in use of software and computer-related tasks.

General duties

• Receives oral or written instructions from Assistant Director, professional librarians, or department heads.
• Establishes priority of tasks.
• Assists staff and patrons in use of personal computer equipment and software.
• Assists patrons and staff in LION Public Access Catalog use and in Internet use.
• Cleans, inspects, and evaluates problem equipment or printers.
• Performs minor repairs or upgrades; installs software, equipment, or expansion boards.
• Reports problems or needs to Assistant Director and prepares written reports as necessary.
• Reports work accomplished to supervisor.
• Schedules and performs backups of public and staff PCs.
• Restores or repairs damaged files as possible.
• Assists in training of software or hardware use.
• Reads manuals and self-trains in order to acquire in-depth knowledge of library- supported software and equipment.
• Attends workshops and training as required.
• Assists in selection of computer hardware, software and supplies as requested
• Inventories equipment and computer-related supplies.
• Maintains spare equipment and parts.
• Organizes and stores computer disks and spare parts.

Additional duties

• Assists departments in various computer-related projects as time allows with the approval of the Assistant Director.
• Prepares equipment or software for pickup or shipping.
• Performs related tasks as assigned by supervisor.

Supervised By
Receives general supervision from the Assistant Director.

Qualifications Profile

• The skills and knowledge required would generally be acquired with a high school diploma and post- secondary training and/or experience in computer equipment and Software.
• Problem-solving and mechanical ability.
• An interest in computers.
• Ability to communicate with staff and public at a non- technical level.
• Ability to relate to staff and public in a cooperative and courteous manner.
• Ability to acquire and keep current skill at computer operation, maintenance, and minor repair.
• Ability to lift and carry equipment weighing up to 30 pounds.

License or Certificate
Not Applicable.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive of every task or responsibility.

Gateway Center Assistant

Russell Library

Position Definition

• Schedule and oversee public use of computer equipment in the Gateway Center.
• Assist users with software and computer-related tasks.
• Assist users of microform equipment.

General Duties

• Assist users and staff on public computer equipment and software, Public Access Catalog, and the Internet.
• Schedule public use of computers.
• Clean and inspect equipment, replace printer cartridges or toner, and load paper in various types of equipment.
• Report equipment problems to Gateway Center Manager.
• Maintain record of daily use.
• Request periodicals from storage.
• Retrieve and refile microforms.
• Maintain inventory of equipment and supplies and submit requests for replacements.
• Ensure Library policies and procedures are followed.
• Oversee use of the Gateway Center in absence of supervisor.
• Perform related tasks as assigned by supervisor.
• Supervised By Gateway Center Manager.

Qualifications Profile
High school diploma and experience with computer equipment and software.

Knowledge, Skills and Abilities

• Ability to communicate with staff and public in a cooperative and courteous manner.
• Knowledge of Microsoft Office software, Windows, and the Internet.
• Ability to keep current in skills in computer operation and maintenance.
• Ability to lift and carry equipment weighing up to 40 pounds.

License or Certificate
Not Applicable.

Approved by Board of Trustees 11/10/98

Gateway Center Manager

Russell Library

Position Definition

• Supervise use of Center.
• Assist users with computer equipment and software and microform equipment.
• Supervise maintenance of computers and microform equipment.

General Duties

• Assist users on computer equipment and software, Public Access Catalog, and the Internet.
• Develop forms for recording use, analyze use patterns, and recommend changes needed.
• Schedule and supervise Center staff.
• Schedule public use of computers.
• Clean and inspect equipment and evaluate problems for further maintenance.
• Report equipment problems to Head of Technology Services and prepare written reports.
• Assist in training of software or hardware use or assist in other computer projects with approval of supervisor.
• Read relevant publications and attend training workshops.
• Organize and maintain inventory of equipment and supplies for Gateway Center area.
• Ensure Library policies and procedures are carried out.
• Prepare equipment or software for pickup or shipping.
• Request periodicals from storage.
• Participate on staff committees.
• Perform related tasks as assigned by supervisor.
• Supervised By Head of Information Services.

Qualifications Profile

• High school diploma and computer-related post-secondary training.
• Three years experience in public libraries with computer equipment and software.

Knowledge, Skills and Abilities

• Ability to communicate with staff and public on a non-technical level and with staff and public in a cooperative and courteous manner.
• Knowledge of Microsoft Office software, Windows, and the Internet.
• Ability at a beginning level to load and troubleshoot software and provide computer equipment maintenance.
• Problem-solving and mechanical ability.
• Ability to keep current in skills in computer operation and maintenance.
• Ability to lift and carry equipment weighing up to 40 pounds.

License or Certificate
Not Applicable.

Approved by Board of Trustees 11/10/98

Head of Technology Services

Russell Library

Position Definition

• Implement library-wide technology as planned by Technology Task Force.
• Supervise Technical Services Department and staff assigned to computer technical support.
• Oversee and train designated staff throughout the Library in routine computer troubleshooting and maintenance.
• Participate on Technology Task Force in planning Library-wide technology.
• Participate in Library-wide planning.
• Coordinate activities with Assistant Director and other Department Heads.

General Duties

• Coordinate functionality and maintenance of Local Area Network and related computer equipment through troubleshooting and development of documentation.
• Establish preventive maintenance, security, backup and disaster recovery procedures.
• Make budget recommendations for, and administer the approved budget of, the department.

Additional Duties

• Participate on staff and automation consortium committees.
• May participate on library-wide public service team, including evenings and Saturdays.
• May participate in collection development and maintenance.
• Attend Library Board meetings as required.
• Supervised By Director and/or Assistant Director

Qualifications Profile

• Master's degree in library or information science from ALA-accredited institution.
• Strong experience in library technology.
• Five years of progressively responsible professional experience in a library or information science organization, including three years as a supervisor.
• Continuing learner in library technology.
• Working knowledge of bibliographic data base management and Technical Services operations.

Knowledge, Skills and Abilities

• Knowledge of Microsoft software, Windows, NT server software, and the Internet.
• Ability to load and troubleshoot software and provide equipment maintenance at an intermediate level.
• Strong skills in communicating to staff and the public how to use computer equipment, software, the Internet, and microform equipment.
• Ability to produce written documentation.
• Ability to work effectively with staff and users.

License or Certificate
Not Applicable

Approved by Board of Trustees 9/8/98

Head of Systems Librarian

Wilton Library

Summary of Responsibilities:
Coordinates the planning, development, implementation, operation and maintenance of the library's automated systems and services.

Education and Training Required:
Holds a Master of Library Science degree (or its equivalent) from an accredited university or college. Attends appropriate continuing education workshops and conferences. Reads professional journals to remain abreast of developments in the profession.

Reports to:
Library Director

Duties/Responsibilities:

Hours:
Full-time position. 35 hours per week.

revised 8/02