To be truly community-centered, libraries must build and sustain relationships with community partners. But as in any relationship, communication is key to success. This webinar will address fundamental ideas about effective communication with a variety of audiences. Participants will reflect on the iceberg as a metaphor for the ways in which life experiences impact their own communication and practice behaviors that demonstrate active listening, including open-ended questioning. Presenters will share lessons learned about effective communication in the context of COVID-19 and encourage participants to share their own experiences.

We hope you will join us for part 3 of this series on community-centered libraries, which will be offered on August 5. The series is made possible in part by a grant from the Institute of Museum and Library Services.

Presented by:

• Kate Goodman, Community Initiatives Specialist, North Philadelphia Libraries, Free Library of Philadelphia
• Mary Marques, South Cluster Library Coordinator, Neighborhood Library Services Division, Free Library of Philadelphia
• Gaspar Santos, Community Initiatives Specialist, Northeast Neighborhood Libraries, Free Library of Philadelphia

Facilitated by:

• Falena Hand, Community Initiatives Specialist, West Philadelphia Neighborhood Libraries, Free Library of Philadelphia
• Lynn Williamson, Chief, Neighborhood Library Services Division, Free Library of Philadelphia

Tweet: #wjwebinar

Access Recording

•  View Webinar Recording (You will be prompted to login to our free Course Catalog.)

Webinar Attachments

• View slides (pdf)
  
• View chat (xls)
• View captions (txt)
• Take and Turn - Learner Guide (doc) Use alone or with others to extend your learning.

Related Resources and Links

• About the Community-Centered Libraries project
• Skills for Community-Centered Libraries Curriculum now available
• Community-Centered Libraries blog series from Free Library of Philadelphia
• Webinar 1, Building Connections with Community Assets
• Webinar 3, Exploring the SOAR (Strengths, Opportunities, Aspirations, Results) Model, August 5
  
• Anti-Oppressive Facilitation for Democratic Process (pdf), Anti-Oppression Resource and Training Alliance (2017)
• Learn more about World Traveling Trunks and South Philadelphia Book Fiesta
  
• Shared in chat:
• For alternatives to surveys, explore WebJunction's Toolkit for Creating Smart Spaces with wonderful alternatives to gathering community input, for programming and services as well as spaces.
• Conscious Style Guide for inclusive language resources
• 2016 WebJunction webinar, Culinary Literacy: A Library Recipe for Cooking Up Literacy and Community