Consumers are faced with increasingly complex scams and schemes used to defraud millions of people each year. As libraries strive to increase the digital and information literacy skills of their patrons, and provide timely and effective strategies for fraud protection, keeping up with options for consumer protection can be overwhelming. This webinar will explore the free resources available in multiple languages and formats provided by the Federal Trade Commission (FTC) that can be used by your patrons to protect their identity and to recognize and avoid scams. You’ll also hear how Johnson County Library is partnering with local agencies to provide programs and resources to empower consumers in their community.   

Presented by: Carol Kando-Pineda, Counsel, Division of Consumer and Business Education, Federal Trade Commission; and Marty Johannes, Careers/Personal Finance Librarian, Johnson County Library (KS)

Access Recording

•  View Webinar Recording (You will be prompted to login to our free Course Catalog.)

Webinar Attachments

• View slides (pdf)
  
• View chat (xls)
• View captions (txt)
  
• Learner Guide (doc) Use alone or with others to extend your learning. 

Related Resources and Links

• FTC.gov/libraries, including:
  • IdentityTheft.gov, a site for those affected by identity theft to get a personalized recovery plan
  • IdentityTheft.gov/databreach
  • For English-language learners: consumer.gov
  • For reentering and incarcerated consumers: FTC.gov/reentry
  • For Spanish-speakers: consumidor.ftc.gov including Fotonovelas about schemes targeting Spanish-speakers
    
  • For Older patrons: FTC.gov/passiton
  • Scammers and giftcards: FTC.gov/giftcards
    
  • Order publications: FTC.gov/bulkorder
  • Sign up for consumer alerts: FTC.gov/subscribe
  • Complaint Assistant: FTC.gov/complaint
  • AnnualCreditReport.com
  • To freeze credit, contact all 3 credit reporting companies -- for all 3 sites go to: identitytheft.gov/CreditBureauContacts
  • How to donate wisely and avoid charity scams
• Johnson County Library
  • Resource Topic: Consumer Information
  • Women and Money Day Agenda, 2019 Schedule
    
  • FTC resources provided at library
    • Identity Theft: A Recovery Plan
    • Identity Theft: What to Know, What to Do
    • 10 Things You Can Do to Avoid Fraud
  • CFPB Frauds and Scams resources
    • Protect Your Identity: What Older Adults Should Know
    • How to Spot Frauds and Scams
    • How to submit a complaint
  • FDIC Money Smart for Older Adults
  • USPS Fighting Mail Fraud, A Community-Oriented Approach (pdf)
  • Books by Helaine Olen, Pound foolish : exposing the dark side of the personal finance industry and The Index Card: why personal finance doesn’t have to be complicated
  • Money Smart Kansas City
• When I’m 64: Financial Literacy Resources for Those Nearing and in Retirement, a WebJunction webinar with CFPB and Kansas City Public Library
• Webinar: How Librarians Can Engage in Elder Fraud Prevention — consumerfinance.gov 
  
• Also shared in chat:
  • Robocalls: Last Week Tonight with John Oliver (HBO)
  • AARP Scams and Fraud info
  • FASFA Consumer Protection and Financial Literacy Resources
  • Census information on Avoiding Fraudulent Activity and Scams
  • Info on FCC about local number spoofing