Public libraries are meant to be safe and welcoming spaces, but sometimes difficult situations arise that can affect both staff and patrons. In the new self-paced course, “Dealing with Difficult Situations,” you’ll explore a range of scenarios, the i...

The Museum at the Rhode Island School of Design (RISD) serves the Rhode Island community as well as visitors from around the world. In 2022-2023, the Museum saw close to 120,000 visitors. Their collections consist of more than 100,000 works of art an...

At the risk of stating the obvious, training and continuing education is critical to ensuring staff are prepared for the work they are expected to do, and essential for staff to stay engaged in the organization and their role in it.   

Businesses make use of data analytics to gain valuable insights about their services, customers, and growth opportunities. Similarly, libraries are well positioned to play a pivotal role in analyzing raw data to assist community partners in identifyi...

The Providence Public Library (PPL), located in downtown Providence, is a one-site system that serves the approximately 179,000 city residents as well as those living across the state. PPL staff and leadership foster an innovative and risk-taking min...

Pottsboro, a rural community of just over 2,500 residents in north Texas, is part of an area of the state referred to as “Silicon Prairie.” Sherman, Texas, about 30 miles from Pottsboro is home to a new microchip factory which is expected to have an ...

The DeKalb County Library System serves the 764,382 people who live in DeKalb County, Georgia through 23 branch locations. Library staff describe the county as “extremely diverse,” with a majority Black population of 52.4%. English is the primary lan...

When people think about how libraries support literacy, the first thing that comes to mind is often a children’s storytime or a bustling summer reading program. At Harrie P. Woodson Memorial Library in Caldwell, Texas, you’ll certainly find these pro...

School librarians and staff help prepare all students for success. A shifting educational landscape presents new opportunities and challenges, requiring fresh approaches to the important work of empowering students. Learn more about a School Libraria...