Webinars
28 March 2017
Whole Person Librarianship: Fostering Empathy in Challenging Times
Join us for this webinar to learn about Whole Person Librarianship which draws from social work concepts to help library staff become more confident in learning from, interacting with, and serving diverse patrons.
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11 January 2017
Service Excellence in Challenging Times
This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.
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18 November 2015
Creating a Culture of Yes at Your Library and in Your Community
This webinar will explore the value of "Yes, and..." as it applies to policies and services at your library.
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10 September 2015
Growing Through Conflict: Healthy Workplace Communication
This webinar will explore ways to use healthy communication skills to address conflict and proactively contribute to a happier workplace.
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12 December 2013
Extreme Customer Service, Every Time
In this webinar, learn how to commit to library customer service that will create an experience beyond all patron expectations.
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12 November 2013
Grace Under Pressure: Tips and Tricks to Cultivate a Positive Approach
This webinar explores stress-reduction skills and strategies to help face challenging situations that impact our personal work styles, our organizations, and the communities we serve.
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12 December 2012
What Would Walt Do?: Quality Customer Service for Libraries
This webinar shares how libraries in Colorado are integrating what they learned at the Disney Institute on Quality Service to improve customer service for patrons.
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19 June 2012
That's Not What I Said!: Foundations of Interpersonal Communication
Archive and related resources for a webinar presented on June 19, 2012 by Melissa Powell exploring the different learning and communication styles, fears, insecurities and defense mechanisms that define interpersonal communication.
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31 May 2012
Understanding Compassion Fatigue in Your Library
Archive and related resources for a webinar presented on May 31, 2012 by Linda Bruno on compassion fatigue and how it affects you and your working environment.
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