This collection of best practices for web conferencing participants was originally published in 2010 by Cindi Hickey and was updated in May 2017 by WebJunction staff.

Within our changing library landscape there are numerous competencies which can be exchanged and improved through a mentoring relationship. Here's a list to get you started as you assess which new skills you may learn as well as expertise or knowledge you can share.

Adapted from: www.businessballs.com, this document covers listening, body language and personal space.

In the fifth in a series of short video presentations, Pat Wagner offers timely advice for reducing stress, especially when working with stressed-out patrons.

This article explores how mentoring in libraries can serve to build leadership by integrating learning into the structure of our work and through the development of supportive relationships, and learning organizations.

Why do we need mentoring in our library organizations? Here is a summary of the needs and benefits for all those involved in the relationship.

A collection of best practices of roles and responsibilities for those involved in the mentoring partnership.

A workbook designed to provide staff with an introduction to mentoring, tools for defining roles and responsibilities for all involved in the relationship, examples of a partnership agreement, and tips on evaluating the relationship.